Refund Policy
Last updated: January 1, 2025
Cancellation by Customer
| Notice Period | Refund |
|---|---|
| 48+ hours before activity | 100% Full Refund |
| 24–48 hours before activity | 50% Refund |
| Less than 24 hours | No Refund |
Cancellation by Operator
If an activity is cancelled by us or our operators due to safety concerns, weather conditions, or operational reasons, you will receive a 100% full refund or complimentary rescheduling — your choice.
Refund Processing
Approved refunds are processed within 5–7 business days to the original payment method. For bookings made via WhatsApp/bank transfer, refunds are processed via UPI or bank transfer within 3 business days.
Non-Refundable Items
- Photography/video packages once the file has been delivered
- Transport charges (if already incurred)
- No-shows without prior communication
How to Request a Refund
Contact us on WhatsApp at +91-8769782159 or email info@explorerishikesh.com with your booking details.